Application Support Analyst
Company: Red River Commodities
Location: Fargo
Posted on: May 2, 2024
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Job Description:
Red River Commodities processes sunflowers and select other
specialty crop agricultural products to create food ingredients. We
contract directly with local growers to provide the freshest
possible grains at the best possible prices and our processing
facilities are in the heart of sunflower seed and grain-growing
regions. Our team shares core values focused on family, pride,
passion, and integrity. We work hard, play harder, embrace
authenticity, and always support one another to achieve our
goals.Introduction:We are looking for a solution minded individual
to join our IT Team as an Application Support Analyst. This is an
opportunity for the right candidate to foster good relationships
with our end user leadership teams, build technical solutions and
design processes to fit business needs. This role will be pivotal
in the success of the organization as it works with leadership to
devise road maps and deliver business capabilities aligned with the
company objectives. Key ResponsibilitiesUser Support and Incident
ManagementProvide first and second level support for end users
addressing ERP related issues and inquiries.Troubleshoot and
resolve technical problems in a timely and efficient manner. Log,
track and prioritize support requests using our ticketing system.
Escalate complex issues to the appropriate teams and follow through
resolution. Application MonitoringMonitor health and performance of
applications. Proactively solve potential issues. Collaborate with
internal and vendor teams for improved stability.
DocumentationCreate and maintain documentation for common issues,
troubleshooting steps and resolutions. Collaborate with process
improvement team to update and maintain knowledge base articles to
empower end users with self service options. Owner of the knowledge
base and procedures. CollaborationCollaborate with cross functional
teams including Process Improvement, end users and vendors to
ensure seamless application support. Participate in testing
enhancements and updates. Implement ImprovementsSuggest and create
process improvements using a variety of different resources such as
Microsoft Platforms or ITSM tools. Required
Qualifications:Associates Degree in Information Technology,
Business or related experience. Experience in with Microsoft
platforms such as but not limited to Share Point, Business Central
or Power Platform. 1 -3 years of experience managing and
maintaining ERP systems.Experience with Microsoft suite. Experience
with Power Platform or other low code platforms.Keen attention to
detailGood organization, time management and prioritizationCustomer
service experiencePreferred Qualifications:Experience in a
manufacturing or food ingredients/consumption industry. Red River
Commodities and its subsidiaries are an equal opportunity employer
committed to diversity and inclusion in the workplace. We prohibit
discrimination and harassment of any kind based on race, color,
sex, religion, sexual orientation, national origin, disability,
genetic information, pregnancy, or any other protected
characteristic as outlined by federal, state, or local laws. This
applies to all employment practices within our organization. Red
River Commodities makes hiring decisions based solely on
qualifications, merit, and business needs at the time.
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Keywords: Red River Commodities, Grand Forks , Application Support Analyst, Professions , Fargo, North Dakota
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