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Membership Lead

Company: Sam's Club
Location: Grand Forks
Posted on: August 8, 2019

Job Description:

Position Summary...What you'll do...Provides Member service by acknowledging the Member, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting the Company's products and services.Operates hardware such as cash registers or related equipment, processes member purchases, and assists in payments, returns, refunds, and exchanges using appropriate procedures for different membership and payment types.Assists management with the supervision of Associates in the Marketing, Membership, and Refunds area by assigning duties, communicating goals and feedback, teaching and ensuring compliance with Company policies and procedures, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating Associates.Follows Company and legal policies and procedures for Liquor sales by securing merchandise, maintaining signage, verifying Member identification, and completing and maintaining paperwork, forms, and required documentation (where applicable).Communicates and explains Membership types, programs, and benefits to current and prospective Members to assist with account decisions, build Membership levels, encourage renewals, and promote the value of Sam's Club products and services.Develops and supports Membership by providing information on Membership benefits, promoting the value of Company products and services, processing Memberships, upgrades, and credit accounts, participating in sales and marketing events, and making efforts to meet Membership goals.Processes Member refunds and exchanges in accordance with Company policies and procedures and sorts, secures, and returns merchandise to the appropriate Department.Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Keywords: Sam's Club, Grand Forks , Membership Lead, Other , Grand Forks, North Dakota

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