Customer Advocacy Associate
Company: VirtualVocations
Location: Grand Forks
Posted on: May 3, 2025
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Job Description:
A company is looking for an Assoc Specialist - Customer
Advocacy.
Key Responsibilities
Prepare and provide accurate account analysis and documentation for
internal and external customers
Collaborate with various stakeholders, including management and
regulatory agencies, to resolve issues
Train new staff and monitor procedural updates to ensure compliance
with servicing requirements
Required Qualifications
Bachelor's degree in a relevant field or equivalent combination of
education and experience
0-3 years of relevant professional experience, with at least 1 year
in the Office of the Customer Advocate or 2 years in a servicing
environment
Experience handling escalated matters and communicating with
consumers
Must be a U.S. citizen and able to pass a criminal background
check
Must not be delinquent or in default on any federal student
loans
Keywords: VirtualVocations, Grand Forks , Customer Advocacy Associate, Other , Grand Forks, North Dakota
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