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Telecommute Call Center Customer Support 2

Company: VirtualVocations
Location: Grand Forks
Posted on: January 26, 2023

Job Description:

A vision care insurance company has a current position open for a Telecommute Customer Support 2.

Individual must be able to fulfill the following responsibilities:
Utilize in-depth knowledge of policies, procedures, medical terminology, telephone, and writing techniques
Maintain and organize correspondence to ensure consistent, accurate, and professional responses
Assist leadership staff in providing coaching and policy or procedural support
Must meet the following requirements for consideration:

Two to four years customer service experience handling complex issues in a high-volume environment
One year taking ACD calls within a call center environment
Available to work any shift, including weekends, holidays, and/or overnight
Demonstrated ability to effectively communicate and/or coach as necessary
Ability to work within multiple complex systems to extract information needed to support customers
Demonstrated ability to learn, support change management and assimilate new information quickly

Keywords: VirtualVocations, Grand Forks , Telecommute Call Center Customer Support 2, Other , Grand Forks, North Dakota

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