Customer Care Representative

Company: WESTERN STATE BANK
Location: Grand Forks
Posted on: January 25, 2023

Job Description:

At Western, "what" you know is important, but not as important as how you relate to teammates and customers. Our environment is based on the principles of respect, curiosity, creativity, individual empowerment, and the ability to listen effectively and communicate openly. We also believe in continual learning, bias toward action, keeping commitments, and doing our absolute best every day. We believe that our ability to deliver on our promise is a result of these high standards.The Customer Care Representative is responsible to provide a superior customer experience to our Western Equipment Finance customers and team members. Position is responsible to provide a positive and impactful impression to our customers through an exceptional, accurate, and efficient customer experience and provide customers answers to customers' questions and inquiries, in accordance to our organization's vision, core values, and team guidelines.Duties and responsibilities:Superior Customer Experience: Answer customer inquiries in regards to their account or assist team members with customers' questions. Majority of customer interaction is via phone with opportunities to interact with the customer through email and fax.Calculate buyouts in regards to customer inquiry. This includes determining account balance through internal system and distributing account documentation to customer.Provide payment and or customer account history in an efficient and effective manner, based on customer inquiries.Other responsibilities and duties as needed or assigned.High School Diploma required. Associate's Degree or two years of college preferred. Two years related experience required.This is a full-time position with benefits.We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to provide sponsorship for visa status. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.Western Equipment Finance is an EEO and Affirmative Action Employer.

Keywords: WESTERN STATE BANK, Grand Forks , Customer Care Representative, Other , Grand Forks, North Dakota