Healthcare Customer Service Representative
Company: General Dynamics Information Technology
Location: Grand Forks
Posted on: January 13, 2022
**Type of Requisition:** Regular
**Clearance Level Must Be Able to Obtain:** None
**Public Trust/Other Required:** Other
**Job Family:** Business Administration
We are GDIT. The people supporting and securing some of the most
complex government, defense, and intelligence projects across the
country. We ensure today is safe and tomorrow is smarter. Our work
has meaning and impact on the world around us, but also on us, and
GDIT is your place. You make it your own by embracing autonomy,
seizing opportunity, and being rusted to deliver your best every
We think. We act. We deliver. There is no challenge we can't turn
into opportunity. Our work depends on a Healthcare Customer Service
Representative (CSR) joining our team to support the Centers for
Medicare & Medicaid Services (CMS) activities.
At GDIT, people are our differentiator. As a Healthcare CSR
supporting Marketplace Assister Technical Support (MATS), you will
be trusted to work on a team of CSRs responding to inquiries
related to the Affordable Care Act (ACA). In this role, a typical
day will include:
+ Working independently to analyze inquiries and determine
appropriate response, conduct thorough research of complex policy
and programmatic requirements, and craft written responses using
+ Documenting precise and diligent notes for every case to explain
research conducted, inquiry response understanding, and
justification of response provided.
+ Navigating the inquiry response system and database to research
relevant data points about the submitter that impact the inquiry
+ Monitoring an individual dashboard to identify areas for
improvement and implementing constructive feedback from response
reviewers in a timely manner.
+ Identifying inquiry trends and proposing new language or editing
existing language in the inquiry response knowledgebase.
+ Triaging cases, determining when to escalate a case and when
additional troubleshooting methods are needed, and documenting and
+ Identifying process improvements and making recommendations to
the Operations Manager for how to increase productivity and
efficiency in the casework process.
+ Collaborating with cross functional teams to document inquiry
responses for ongoing regulatory changes that affect in-person
assisters and health care consumers with a high degree of
organization and attention to detail.
+ Reviewing other team member's inquiry responses for quality and
accuracy of response, format, and grammar and providing
+ Participating in client meetings and documenting notes in a clear
and concise manner.
+ Bachelor's degree in Health, business, communications, and/or
other related field or equivalent experience
+ Three years prior, relevant help desk experience
+ Working knowledge of health care, the ACA, and/or related
+ Strong proficiency in Microsoft Office Suite (Word, Excel,
PowerPoint, and Outlook).
+ Strong customer service skills.
+ Candidate must be able to obtain Public Trust clearance and must
have lived in the United States at least three (3) out of the last
five (5) years
+ US citizen or a Green Card holder
+ Knowledge of Salesforce is a plus but not a requirement.
+ Ability to manage time, set priorities, and work under time
+ Excellent organizational skills and ability to multitask.
+ Excellent written and oral communication skills.
+ Demonstrated presentation and public speaking skills.
+ Sound analytic, problem solving, and qualitative skills.
+ Strong customer service skills.
+ High level of initiative coupled with quick learning ability.
+ High degree of professional maturity and sound decision-making
+ Proven team player; strong relationship building skills both
internally and externally.
+ Advanced research skills.
**WHAT GDIT CAN OFFER YOU:**
+ An opportunity to leverage our trusted partnership with CMS as
you help us connect millions of Americans with health care through
top-notch training and technical support.
+ The ability to learn and grow professionally with a fast-paced,
growing, and high-performing team.
+ Professional exposure to a diverse cohort of policy analysts,
instructional systems designers, programmers, technical staff, and
Not sure this job's the one for you? Check out our other openings
COVID-19 Vaccination Requirement: To protect the health and safety
of its employees and to comply with customer requirements, GDIT may
require employees in certain positions to be fully vaccinated
against COVID-19. Vaccination requirements will depend on the
status of the federal contractor mandate and customer site
We are GDIT. The people supporting some of the most complex
government, defense, and intelligence projects across the country.
We deliver. Bringing the expertise needed to understand and advance
critical missions. We transform. Shifting the ways clients invest
in, integrate, and innovate technology solutions. We ensure today
is safe and tomorrow is smarter. We are there. On the ground,
beside our clients, in the lab, and everywhere in between. Offering
the technology transformations, strategy, and mission services
needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or veteran status, or
any other protected class.
Keywords: General Dynamics Information Technology, Grand Forks , Healthcare Customer Service Representative, Other , Grand Forks, North Dakota
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