Customer Experience Representative
Company: Enterprise Holdings
Location: Grand Forks
Posted on: January 9, 2022
Get on the fast track to a more rewarding career with National Car
Rental and Alamo Rent A Car - teams that are committed to quality,
innovation, customer satisfaction and employee development.
We are a multi-billion dollar industry leader that is rapidly
expanding and growing. At National and Alamo, exciting careers and
opportunities are made possible, because how far you go is really
up to you. It's a fast-paced, people oriented business that offers
incredible earning potential and performance-based promotions.
Our philosophy is to take care of our customers and employees
first. We know if we do this, success will follow - for both our
company and our employees.
National and Alamo has an exciting opportunity for a Customer
Experience Representative (CXR). The Customer Service
Representative provides superior, friendly, and efficient
transactions and offering company approved services and products to
provide a positive experience for all customers. This position also
facilitates the rental process through verification and
documentation of all necessary driver information to provide for an
efficient and timely rental and return experience.
This is a Part-Time position working no more than 25 hours a week.
This position has a starting wage of $14.50/hr. plus
bonus/commission opportunities and benefits such as 401k, paid time
off and other company paid benefits.
This position is located at the Grand Forks International Airport
(GFK). The address is 2301 Airport Drive, Grand Forks, North
As you are considering a position with Enterprise Holdings, we
invite you to learn more about our business. Today - and every day
- the safety and wellbeing of employees, customers and the
communities we serve is our top priority. For the latest on our
COVID-19 response, please click here.
+ Meet and greet customers in a professional, friendly, and timely
+ Provide superior, efficient customer service by understanding and
communicating rental terms and conditions, vehicle features and
other services which includes offering optional protection
products, upgrades, fuel options and other additional equipment
+ Offer additional customer assistance by offering directions,
maps, local area information, and appropriate service
+ Answer incoming calls for reservations, rate quotes, general
questions, provide information and resolution for customers, other
branches, and other vendors
+ Place outgoing calls for callback management, and miscellaneous
calls as assigned
+ Assist to assess condition of rental upon return
+ Notify Management of any known customer problems
+ Notify Management of any known vehicle problems and any required
+ Continuously build knowledge and skills, pursue on the job
training and development opportunities and any company sponsored
_Equal Opportunity Employer/Disability/Veterans_
+ Must be at least 18 years old
+ High School Diploma or G.E.D. required
+ Must have a minimum of 2 years of customer service or sales
experience in retail, guest services, or administrative support
+ Must have a valid driver's license with no more than 2 moving
violations and/or at-fault accidents on driving record within the
past 3 years, and no drug or alcohol related convictions on driving
record within the past 5 years (DUI/DWI).
+ Must be authorized to work in the United States and not require
work authorization sponsorship by our company for this position now
or in the future.
+ Must be able to work the following schedule:
+ Friday-Tuesday 6pm-11:30pm
Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and
National Car Rental seeks and values people of all backgrounds
because every employee, customer and business partner is important.
Enterprise Holdings is proud to be an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment
without regard to age, race, color, religion, sex, national origin,
sexual orientation, gender identity or protected veteran status and
will not be discriminated against on the basis of disability.
Keywords: Enterprise Holdings, Grand Forks , Customer Experience Representative, Other , Grand Forks, North Dakota
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