Are you looking for a Work from Home Opportunity? Join our
Customer Service team as a full time Call Center Rep! This is a
great work from home opportunity! Midco provides the equipment and
training which gives you the ability to work from home! Free cable
and internet starting day 1! Shift differentials available! Four
weeks virtual training.
Visit Midco.com/careers/customer-service-jobs/ to learn about
employment opportunities and apply today.
Create customer loyalty by providing extraordinary service to
each customer via inbound and outbound contacts. Work with customer
to troubleshoot and resolve service issues, answer questions, and
educate on our products and services.
+ Connect with customers to troubleshoot and resolve phone,
cable, internet and home security services.
+ Resolve customer issues and relieve concerns regarding
+ Answer questions and educate on services and features.
+ Listen and collaborate with the customer in order to maintain
their business and create a positive customer relationship.
+ Record customer transactions accurately by dispositioning each
+ Document each contact by keeping records of customer
interactions or transactions, recording details of inquiries,
complaints or comments as well as actions taken.
+ Prepare work orders for customer related issues which may
include but are not limited to a variety of service changes and
+ Follow up with customers in a timely manner when
+ Support Field Support Technicians by answering questions,
troubleshooting, order entry, and documentation during install and
trouble call service appointments.
+ Serve as Midco's professional representative when
communicating with customers in every channel.
+ Train as requested to develop and broaden skill sets and to
support customer demand.
+ Apply personal ethics, honesty, initiative, flexibility,
responsibility and confidentiality in carrying out customer service
functions and other areas of responsibility.
+ Apply a positive customer service attitude in interactions
with all internal and external customers.
+ Communicate effectively and professionally in all forms of
communication with internal and external customers.
+ Adhere to Midco's privacy guidelines to ensure each customer's
+ Maintain regular attendance as required by your position.
ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:
+ Make providing an exceptional customer experience a daily
+ Embrace the culture of empowerment to do the right thing for
+ Function as an effective team member while supporting the
efforts and concepts of other departments.
+ Support the mission, vision, and values of Midco.
+ Possess an enthusiastic, energetic, self-motivated, and detail
oriented approach towards work and all work projects.
+ Possess strong problem solving and decision making skills
while using good judgment.
+ Multi-task without loss of efficiency or composure.
+ Maintain a positive work atmosphere by acting and
communicating in a manner that develops positive relationships with
team members, customer and leadership.
+ Identify opportunities for improvement while creating and
implementing viable solutions.
+ Actively follow Midco's policies and procedures.
+ Possess strong verbal and written communication skills
+ Perform other duties as assigned.
EXPERIENCE AND EDUCATION:
+ High school diploma or GED required. Associates degree
+ Previous customer service experience required.
+ Basic typing and email skills required.
+ Comfortable using technology including the internet and
+ Exceptional communication skills.
+ Ability to adapt and excel in a fast-paced work
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
+ Inbound Call Center Environment, in a cubical, wearing a
+ Must remain at workstation for long periods of time.
+ Extremely time sensitive in order to meet customer demand.
+ Heavy keyboard/mouse usage required with repetitive
+ The noise level in the work environment is moderate to
+ Employees may be required to work in excess of 40 hours per
+ Most shifts are outside normal business hours, and include
rotating holidays, evenings and weekends as business demands.
Midco has been blazing trails since 1931, bringing innovation to
the world of communications and delighting customers with
exceptional service. Through ambition, imagination and a genuine
commitment to each other, Midco fiber proudly serves more than
440,000 residential and business customers in 400 communities in
Kansas, Minnesota, North Dakota, South Dakota, and Wisconsin. By
2025, Midco will deploy 10G, the next great leap for broadband -
while also expanding its fixed wireless network to rural areas.
We're also dedicated to making our communities better places to
live, work and play. Ready to work at Midco? We thought so. Here
are a few more reasons why Midco is one of the best places to
+ Free Midco internet & cable TV
+ Get involved: Midco supports volunteerism and community
+ Generous 401(k) match and paid time away from work
+ And many more
Visit MidcoCareers.com to learn about employment opportunities
and apply today.
Midco is an Equal Opportunity/Affirmative Action Employer. All
qualified applicants will receive consideration for employment
without regard to sex, gender identity, sexual orientation, race,
color, religion, creed, national origin, disability, protected
Veteran status, age, marital status, status with regard to public
assistance, familial status, membership or activity in a local
commission, or any other characteristic protected by law. To view
our full EEO and federal contractor supplemental posters, please
refer to Midco.com/FederalPosters.
Equal Opportunity Employer/Protected Veterans/Individuals with
The contractor will not discharge or in any other manner
discriminate against employees or applicants because they have
inquired about, discussed, or disclosed their own pay or the pay of
another employee or applicant. However, employees who have access
to the compensation information of other employees or applicants as
a part of their essential job functions cannot disclose the pay of
other employees or applicants to individuals who do not otherwise
have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR