The Customer Service Representative assists customers in the
storefront, home setting and clinical environment. This position
oversees the storefront as well as supports the other departments
within Yorhom. Demonstrates current knowledge of operation of
equipment, and educates patients as needed. The Customer Service
Representative maintains current knowledge of processes and third
Essential Job Functions
Conducts inventory and stocks consignment supplies and equipment
and ensures orders received for new equipment set ups are carried
out in a timely manner. Carries out routine environmental cleaning
in the store, stocks supplies daily.
Provides initial instruction to patients regarding proper use
and care of medical equipment items in the home setting and
documents. Provides visits and/or assistance to Home Respiratory
patients as requested, troubleshoots when equipment problems occur
and documents all interactions.
Initiates and completes all paperwork, including admissions,
education and set up. Prepares charts for daily appointments.
Obtains signed orders from physician for any changes or
discontinuation of orders.
Coordinates deliveries, pick-ups, re-supply and mail outs as
Balances cash register receipts, prepares reconciliation report
and routes the report to accounting. Provides input and maintains
current knowledge related to trends in third party reimbursement
for medical equipment and supplies.
Performs other duties as assigned or needed to meet the needs of
Demonstrates understanding and follows infection control
policies and procedures according to standard operating
Maintains requirements for age specific competencies for the
position and demonstrates the knowledge or principles of growth and
developments and the skills necessary to provide patient/customer
Demonstrates knowledge and understanding of and compliance
All pertinent safety, health and environmental policies,
procedures and guidelines.
Working safely, without causing harm or risk to self, others or
The work environment safety procedures and prompt reporting of
unsafe practices, procedures, accidents, injuries or other safety
violations to the Leader.
The use of all safety equipment and personal protective
Occasional Drivers: Persons who drive from once per month to as
frequently as once per week.
License, Certification & Registration
Driver's License with Acceptable Driving Record-Drivers License
- Current State Licensed-Prior to Start Date
Education & Experience
A minimum of 1 year of related experience-Required
Demonstrates excellent customer service skills.-Required