Customer Service Representative

Company: Northern Plains Nitrogen LLP
Location: Grand Forks
Posted on: May 3, 2021

Job Description:

Job SummaryWe are seeking a customer service representative to join our team. In this role, you will be responsible for providing effective customer service for all customers by using knowledge of company products and services. You will interact with customers to provide information in response to questions, concerns, and complaints by phone or online chat. The ideal candidate will have expert communication and listening skills. By listening effectively to find the root cause of issues, and communicating in a clear and friendly way, you are able to solve the issue and provide a positive customer experience. You know how to diffuse a tense situation and do everything within reason to quickly and effectively resolve the issue.Responsibilities Manage and prioritize multiple concerns Provide appropriate and correct information to incoming customer order status and product knowledge requests Maintain a positive attitude, even when faced with misplaced criticism or frustration Able to learn quickly and move on from both success and failure Process customer orders/changes/returns according to established department policies and procedures Work closely with the credit department to resolve disputed credit items Provide timely feedback to company management regarding challenges or customer concerns Partner with the sales team to meet and exceed customer service expectations Listen, document, and help resolve conflicts with customers Document the patterns and queries that may indicate a larger problem with the product or service that needs to be resolved RequirementsRequirements and Qualifications High school diploma Previous customer service experience Computer experience and aptitude Previous experience with corporate phone systems or switchboard Patience for dealing with confused or irate customers Problem-solving skills, and the ability to think under pressure Commitment to continuing education about the company, products, and services Background in marketing, especially a focus on customer insights and customer behavior is a plus

Keywords: Northern Plains Nitrogen LLP, Grand Forks , Customer Service Representative, Other , Grand Forks, North Dakota