IT Infrastructure Support Specialist

Company: Zachary Piper Solutions, LLC
Location: Grand Forks
Posted on: February 21, 2021

Job Description:

IT INFRASTRUCTURE SUPPORT SPECIALIST Zachary Piper, LLC is currently looking for an IT Infrastructure Support Specialist to work for one of the largest telecommunication companies in the United States supporting a large scale government project. IT INFRASTRUCTURE SUPPORT SPECIALIST ESSENTIAL DUTIES

• Provide all Tier I and Tier II requests.
• Provide IT technical support and report on the status of all projects, incidents, requests, and issues.
• Coordinate with the Government Service integrator and other service providers to resolve incidents and problems, and fulfill service requests as they relate to the integration of MHS GENESIS.
• Support Incident, Problem, and Request Management processes leveraging the ITIL service framework and best-business practices.
• Provide end user support for hardware, software, and associated peripherals supporting the MTF.
• Track, stage, configure, and install end user hardware, software, and associated peripherals (including GFP) to support implementation.
• Track equipment deliveries and schedule installation of any end user hardware received at the location in accordance with jointly developed implementation plans.
• Configure and deploy end user hardware and software in accordance with the Government provided SOPs. EDUCATION and/or EXPERIENCE
  • 1 to 4 years of IT Technical Support, Installation Support or Help Desk related experience
  • Experience in using Government provided helpdesk system/help desk ticketing software to log, monitor, document, and close network trouble tickets to include but not limited to (Global Service Center (GSC) BMC Remedy).
  • Experience working in DoD/military environment.
  • Must possess a valid CAC or ability to acquire one before start of employment.
  • Must possess one of the following certifications:
    • A+ CE
    • CCNA-Security
    • Network+ CE
    • S SCP
    • Or any IAT level I-III Certification PREFERRED EXPERIENCE
      • Demonstrated incident, problem, and request management processes leveraging the Information Technology Infrastructure Library (ITIL) service framework and best-practices.
      • Experience working in military healthcare environment.
      • Proficient experience with managing a ticketing system (Remedy). WORK ENVIRONMENT This position is primarily performed in a climate-controlled office setting. Will also have 50-75% travel during peak projects. COMPENSATION :
        • Salary Range: $40,000-$50,000 based on experience
        • Full Benefits: Cigna Healthcare, Metlife Dental, VSP Vision, and 401k with Voya - provided by Dice

Keywords: Zachary Piper Solutions, LLC, Grand Forks , IT Infrastructure Support Specialist, Other , Grand Forks, North Dakota