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IT Infrastructure Support Specialist

Company: Zachary Piper Solutions, LLC
Location: Grand Forks
Posted on: February 21, 2021

Job Description:

IT INFRASTRUCTURE SUPPORT SPECIALIST Zachary Piper, LLC is currently looking for an IT Infrastructure Support Specialist to work for one of the largest telecommunication companies in the United States supporting a large scale government project. IT INFRASTRUCTURE SUPPORT SPECIALIST ESSENTIAL DUTIES

  • Provide all Tier I and Tier II requests.
  • Provide IT technical support and report on the status of all projects, incidents, requests, and issues.
  • Coordinate with the Government Service integrator and other service providers to resolve incidents and problems, and fulfill service requests as they relate to the integration of MHS GENESIS.
  • Support Incident, Problem, and Request Management processes leveraging the ITIL service framework and best-business practices.
  • Provide end user support for hardware, software, and associated peripherals supporting the MTF.
  • Track, stage, configure, and install end user hardware, software, and associated peripherals (including GFP) to support implementation.
  • Track equipment deliveries and schedule installation of any end user hardware received at the location in accordance with jointly developed implementation plans.
  • Configure and deploy end user hardware and software in accordance with the Government provided SOPs. EDUCATION and/or EXPERIENCE
    • 1 to 4 years of IT Technical Support, Installation Support or Help Desk related experience
    • Experience in using Government provided helpdesk system/help desk ticketing software to log, monitor, document, and close network trouble tickets to include but not limited to (Global Service Center (GSC) BMC Remedy).
    • Experience working in DoD/military environment.
    • Must possess a valid CAC or ability to acquire one before start of employment.
    • Must possess one of the following certifications:
      • A+ CE
      • CCNA-Security
      • Network+ CE
      • S SCP
      • Or any IAT level I-III Certification PREFERRED EXPERIENCE
        • Demonstrated incident, problem, and request management processes leveraging the Information Technology Infrastructure Library (ITIL) service framework and best-practices.
        • Experience working in military healthcare environment.
        • Proficient experience with managing a ticketing system (Remedy). WORK ENVIRONMENT This position is primarily performed in a climate-controlled office setting. Will also have 50-75% travel during peak projects. COMPENSATION :
          • Salary Range: $40,000-$50,000 based on experience
          • Full Benefits: Cigna Healthcare, Metlife Dental, VSP Vision, and 401k with Voya - provided by Dice

Keywords: Zachary Piper Solutions, LLC, Grand Forks , IT Infrastructure Support Specialist, Other , Grand Forks, North Dakota

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