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Service Supervisor

Company: Cummins Inc.
Location: Grand Forks
Posted on: January 7, 2021

Job Description:

Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems.We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That's what #LifeAtCummins is all about.We are looking for a talented Service Supervisor to join our team specializing in Sales and Service for our Distribution Segment in Grand Forks, ND .In this role, you will make an impact in the following ways:

  • Supervising Technicians and/or Service Team Leaders; coordinating and scheduling t echnician work schedules; communicating repair plans to t echnicians aligned with customer quotes.
  • Monitoring t echnician productivity and repair quality; providing coaching and feedback to individual technicians ; providing performance reviews and opportunities for professional growth.
  • Manag ing service logistics including use of materials, equipment, and employees ensuring safety, quality, and efficient operations .
    • Develop ing and/or review ing quotes for accuracy prior to communication to customers; provid ing updates on repair status and any plan or schedule changes.
    • Participat ing in continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.
    • Monitor ing goals and targets for the branch; measures, reviews, and maintains superior customer satisfaction levels.QualificationsTo be successful in this role you will need the following:
      • Skills to t ranslate customer complaints to develop troubleshooting plan s.
        • Ability to f ollow procedures and document required information in the service management system in order to have an accurate record of the work done.
        • Holding self and others accountable to meet commitments .
        • Ways of d eveloping and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
        • Intermediate level of relevant work experience, including team leadership experience in a service environment.Compensation and BenefitsBase salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.Cummins and E-verifyAt Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.Job SERVICEPrimary Location United States-North Dakota-Grand Forks-US, ND, Grand Forks, Cummins NPowerJob Type Experienced - Exempt / OfficeRecruitment Job Type Exempt - ExperiencedJob Posting Dec 8, 2020, 5:14:49 PMUnposting Date Ongoing

Keywords: Cummins Inc., Grand Forks , Service Supervisor, Other , Grand Forks, North Dakota

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