Customer Service Rep

Company: GXO Logistics
Location: Fargo
Posted on: March 3, 2026

Job Description:

Join the team at GXO Logistics, a global leader in supply chain management, as a Customer Service Representative. In this role, you will facilitate seamless interactions between our company and our clients, ensuring their transportation and logistics needs are efficiently met through state-of-the-art technologies. Your contribution will help enhance customer satisfaction, maintain our competitive edge and uphold our reputation in advanced logistics solutions. The position will be a vital connection, liaising with customers and internal teams to orchestrate effective transportation solutions tailored to each client's needs. Handle incoming customer communications and issue resolution, ensuring all client queries are attended to professionally. Provide timely updates to customers regarding shipment statuses and logistic adjustments. Collaborate with operations and logistics teams to deliver cost-effective solutions for short and long-term customer needs. Maintain detailed records of customer interactions, transactions, feedback, and complaints. Facilitate continuous improvement by communicating customer feedback to relevant departments. Assist in the development and update of comprehensive FAQs and customer service tools. Proficiency with CRM software and MS Office. Strong organizational and multitasking skills. Excellent interpersonal and communication skills. Problem-solving orientation and ability to handle complex logistics situations. Medical Insurance Dental Insurance Vision Insurance Life Insurance 401k Certification in Customer Service Management (CSM) preferred. Knowledge of industry-standard logistics software.

Keywords: GXO Logistics, Grand Forks , Customer Service Rep, Logistics, Transportation & Drivers , Fargo, North Dakota