GrandForksRecruiter Since 2001
the smart solution for Grand Forks jobs

Technical Support Representative

Company: Kelly Services
Location: Grand Forks
Posted on: July 7, 2019

Job Description:

Job Description

Our Technical Support Advisors provide support to resolve customer technology problems through a series of trouble shooting activities in a virtual call center environment. Common solutions include resolving username and password problems, data sharing & synchronization, uninstalling/reinstalling basic software applications, verifying proper hardware and software configuration and set up, power cycling devices, navigating customers through application menus, and troubleshooting email issues. This is a performance based organization where all calls are recorded, monitored, and reviewed on a daily basis. You will be responsible for support of Computers and Operating Systems, tablets, MP3 players and other technical devices.

Perks of joining KellyConnect:

Paid training at $12-$14/hr

After 90 days Advisors are eligible for a one-time $500 tenure bonus

Advisor earning potential of $15-$17/hr

Explosive growth opportunities into departments such as Leadership, Quality Assurance, and Training

Duties and Tasks/Essential Functions:

Interact with customers in response to inquiries, concerns, and requests about products and services

Gather customer/product information and determine the issue by analyzing the symptoms

Diagnose and resolve technical issues involving internet connectivity, email, application downloads, and more

Research using available resources, including article database systems

Complete required training to stay current with system information, changes, and updates

Participate in frequent 1:1/classroom video coaching sessions with leadership

Exemplary attendance and punctuality



Requirements

Qualifications:

Proper phone etiquette, including using client verbiage and positive positioning

Ability to speak and type clearly and accurately, using proper grammar

Ability to multitask between customer calls and logging of case notes

Maintain stable performance under pressure or opposition (such as time pressure, job ambiguity, escalated customer calls); handling stress in a manner that is acceptable to the organization

Skilled at responding to multiple chat conversations simultaneously, including messages from your team, leadership, and support groups, like Quality Assurance

Experience with mobile devices (mp3 players, tablets, smartphones)

Ability to adjust to constantly-changing technology, processes, and team structures

Openness to constructive coaching and ability to implement performance objectives

Ability to empathize with customers

Willingness to work evenings, weekends, and holidays

High School Diploma required

Candidates must be 18 years or older

Minimum 6 months call center experience required

Must provide phone and internet services and quiet work environment, as the position is virtual

#KellyConnect

Why KellyConnect--?

Each year, we find work for nearly 25,000 call center employees like you. We offer temporary,

temporary-to-hire, and direct hire roles, for both traditional office and home-based assignments. And

through Kelly's connections, from small- and mid-sized companies to 95 of the Fortune 100 we can

open your job search to a new world of opportunities. You get a more flexible career, your way:

choosing the positions you want, when and where you want to go, and always for competitive pay.

Want more information? Visit kellyservices.com/contactcenter

About

Kelly Services--

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people

around the world and have a role in connecting thousands more with work through our global network of

talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

committed to employing a diverse workforce. Equal Employment Opportunity

is The Law.

Keywords: Kelly Services, Grand Forks , Technical Support Representative, IT / Software / Systems , Grand Forks, North Dakota

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Current College Students - Computer Programmer
Description: Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers.Our Software Engineers design, analyze and build next-gen (more...)
Company: Revature
Location: Fargo
Posted on: 07/23/2019

Junior Front End Developer
Description: Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers. Our Software Engineers design, analyze and build (more...)
Company: Revature
Location: Fargo
Posted on: 07/23/2019

Salesforce Developer
Description: One of our client is looking for a Salesforce Engineer with following skills Role Salesforce Engineer Location Fargo, North Dakota 58103 Fulltime Job Description The Salesforce Software Engineer role (more...)
Company: Reliable Software Resources
Location: Fargo
Posted on: 07/21/2019


25L Cable Systems Installer/Maintainer
Description: 25L Cable Systems Installer/Maintainer br br Job ID: 1080528 br br Job Views: 22 br br Location: FARGO, North Dakota, United States br br ZIP Code: 58102 br br Job Category: Technology (more...)
Company: Army National Guard
Location: Fargo
Posted on: 07/23/2019

Entry Level .Net Software Developer
Description: Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers. Our Software Engineers design, analyze and build (more...)
Company: Revature
Location: Fargo
Posted on: 07/21/2019

Current College Students - Junior Java Developer - Grand Forks
Description: Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers.Our Software Engineers design, analyze and build next-gen (more...)
Company: Revature
Location: Grand Forks
Posted on: 07/23/2019

Software Engineer II - Turnkey Computer Systems
Description: Software Engineer II - Turnkey Computer Systems Overview Turnkey Computer Systems is hiring a Software Engineer to join our team in Fargo, ND Turnkey, a division of Patterson Companies a Fortune 500 (more...)
Company: Turnkey Computer Systems, LLC
Location: Fargo
Posted on: 07/21/2019

Current College Students - Entry Level .Net Software Developer
Description: Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers.Our Software Engineers design, analyze and build next-gen (more...)
Company: Revature
Location: Fargo
Posted on: 07/23/2019

Junior Software Developer
Description: Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers. Our Software Engineers design, analyze and build (more...)
Company: Revature
Location: Fargo
Posted on: 07/23/2019

Geek Squad Consultation Agent
Description: About the Job Job Description Geek Squad Consultation Agent Our Agents are the first point of contact for clients and command the check-in and check-out experience of client
Company: Best Buy
Location: Fargo
Posted on: 07/21/2019

Log In or Create An Account

Get the latest North Dakota jobs by following @recnetND on Twitter!

Grand Forks RSS job feeds