Customer Service Engineer (Imaging)
Company: Orion Talent
Location: Grand Forks
Posted on: May 4, 2022
Orion Talent, the nation's largest military recruiting firm, is
currently recruiting transitioning or former military professionals
for Customer Service Engineer (Imaging)
Location: Grand Forks, MD
Travel: Travel is an essential job requirement for this position.
The Field Service Tech will travel regularly throughout assigned
region to customer accounts. Some overnight stays may be required,
but is rare (approx. 10%). This individual must be able provide
service to customers during off hours as well as weekends when
Compensation: First Year Total Comp = $90k - 97k
Shift: You should expect to train over the first 120 days or so
(Monday through Friday, 8am - 5pm); once qualified, you will work
Mon - Fri from 10am to 7pm (you receive a 7% Shift Differential for
working these hours). Overtime is frequently required. You will
also be on a weekend on-call coverage rotation for customer
emergencies on the weekends (rotation is one weekend, every 3
Training: Cary, NC (8-week training courses) throughout the year to
Perks: Company Car
Position Description: Customer Service Engineer (Imaging)
As the Service Technician, you will be in a field-based,
customer-facing role that installs, services, maintains and
modifies equipment at customer sites, primarily Xray, CT Scan,
Ultrasound, etc. equipment. The selected candidate will work at
sites with minimal supervision and will perform on-site customer
repairs and be responsible for delivering both timely and effective
repairs. It will be your responsibility to provide on-site training
after installs to help ensure the systems optimal performance
resulting in superior customer satisfaction. The Field Service
Technician will help with managing financial performance within
their territory: meeting or exceeding budget for revenue
generation, expense control and inventory management. The Field
Service Tech/Engineer is a key contributor in maintaining ongoing
customer interaction to solve and prevent technical difficulties.
The Field Service Tech/Engineer interfaces directly with the
Customer Care Manager, Technical Manager, Clinical Application
Specialist, Product Managers, Sales Representatives, and customers.
These interfaces are required to provide superior product service
responsiveness and customer satisfaction. The Service Engineer
integrates the technical capabilities and available resources, with
effective territory and business management skills to develop and
maintain superior service levels. You will need to make decisions
on best plan of action in order to keep the customer's equipment
downtime to a minimum.
Specific responsibilities include:
--- Possess total familiarity with mechanical, electronic, optical,
and operational aspects of designated products as evidenced by the
ability to effectively install and repair/service designated
--- Provide customer troubleshooting assistance as required.
--- Provide product service for clinical field trial
--- Perform warranty and maintenance work necessary to keep
customer level of service and satisfaction high.
--- Recommend service manual revisions.
--- Properly manage replacement parts inventory, test equipment,
tool and technical library.
--- Provide feedback to Field Service Specialist for any major
technical problems or opportunities.
Travel is an essential job requirement for this position. The Field
Service Tech will travel regularly throughout assigned region to
customer accounts. Some overnight stays may be required. This
individual must be able provide service to customers during off
hours as well as weekends when necessary.
Requirements: Candidates must have top-notch electronic systems
knowledge and troubleshooting/repair skills in addition to
unparalleled customer service skills (relationship development,
conflict management, active listening and problem solving,
interpersonal communication, etc.). Experience in the Bio-Medical
field is a huge plus, but not required. Candidates must be able to
interpret electronic system schematics and flow-charts. A highly
tuned mechanical aptitude and the ability to visualize and explain
situations and resolutions are also critical in this role.
Excellent customer service, communication (oral & written),
documentation, and PC skills are essential to this position's
Benefits: Offers an excellent global benefits package Medical,
Dental, Vision, Employee Assistance Program, Mental Health,
Substance Abuse, Flexible Spending Accounts, Life Insurances,
Short- and Long-Term Disability Insurance, 401K Savings Plan with
matching contribution, Financial Planning Tools, Training and
Education, Tuition Reimbursement, Paid Time Off, Holidays, Flex
Schedules, Business Casual Dress, Employee Discount Program, and
Volunteer Opportunities. Specific benefits for this position
--- 5% at target annual performance bonus (based on corporate
--- 4 weeks of paid vacation (PTO) to start, with 5 paid floater
holidays pro-rated for the first year and 6 paid standard holidays.
At the start of your third year, you get a 5th week of
--- 100% match of 401K contribution, up to 6% (20% vesting of the
matched amount each year).
--- Corporate Vehicle - Fleet Program - You receive a new car ($45
per week cost to you) all inclusive of gas, tolls, service,
insurance and more. You can use for business and personal usage. It
is estimated to be a $15k annual value to the employee. You can
also opt out and receive a corporate van.
--- There are other perks like "be well" reimbursement of $300/year
for health/fitness classes and related items.
Keywords: Orion Talent, Grand Forks , Customer Service Engineer (Imaging), Hospitality & Tourism , Grand Forks, North Dakota
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