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Franchise Manager

Company: North Dakota State University
Location: Grand Forks
Posted on: April 9, 2021

Job Description:

The University of North Dakota new Memorial Union will open this coming summer, prior to the start of fall semester date of August 23. The Memorial Union will provide students access to enhanced study & meeting spaces equipped with modern collaboration technology, a three-story atrium, and an IT lounge with state-of-the-art technology. Food options in the building include a branded Starbucks, Chick- Fil- A and Panda Express . In addition to the three nationally branded concepts, Dining Services will operate three self brandedDconcepts and a convenience store, Dakota Deli, University Ave. Pizza, 1883 Grill, and Express Convenience Store. Dining Services is recruiting qualified applicants for managers and assistant managers of Starbucks, Chick-Fil-A and Panda Express. The University offers a competitive starting wage along with an excellent benefit package. Please see specific job posting for starting wage and experience requirements. Please visit the University of North Dakota Human Resources and Payroll Services web site to review UND's excellent benefit package, . Anticipated employment starts May 15, 2021 - June 1, 2021. This application is for the Chick-Fil-A Manager and Panda Express Manager Description The primary purpose of this position is to supervise, organize daily food operations and access/implement changes to ensure the highest level of food quality in the Dining Services Unit. This position will provide assistance and guidance to staff in Dining Services as necessary or per demand. This position will apply current and food science techniques required for high standards in overall plate presentation and food quality within the established budgetary goals. Extensive hands-on training with staff positions. This will include training goals and department focus on food production systems and techniques. This position will manage the food production systems including the use of software program (Food Pro Menu Management and proper operation of equipment) in Dining Services. This position will be responsible for the ordering of supplies for the Dining Services Unit. Duties & Responsibilities

  • Leads and organizes unit staff to achieve maximum results. Assigns daily work responsibilities, follow up to ensure standards are met and policies and procedures are followed. Hold staff accountable for results
  • Oversees the day-to-day operations of the assigned dining unit. This includes supervision of assistant managers, full-time, part-time and student staff.
  • Daily supervises staff in the production of food and the delivery of exceptional customer services.
  • Ensures that staff follows recipes, portion sizes, holding and serving temperatures, and other quality service guidelines.
  • Ensures that the staff use proper procedures and take the necessary safety measures around equipment.
  • Checks to see that each staff is in proper uniform for their position.
  • Exercises strong leadership practices.
  • Trains the staff on proper customer service procedures/standards.
  • Establishes/ maintains good working relationships with associates.
  • Follows up to ensure that all dining services and franchise standards are being met or exceeded.
  • Mentors and provides training for staff.
  • Evaluate, counsel, and discipline employees in accordance with campus and departmental policies.
  • Demonstrates and ensures customer services standards are met.
  • Ensures Dining services food quality and appearance meet dining and franchise standards.
  • Directs and maintains overall cleanliness of dining unit.
  • Completes performance review for staff, takes part in the hiring process for all staff positions.
  • Assists in production as needed
  • Completes Food Pro Menu Management duties within established time lines. These include but are not limited to: Forecasting, service summaries, ordering and inventory control, and menu development and maintenance.
  • Does procurement of food and supplies for assigned areas. This does include organization, arrangement, and stocking of supplies.
  • Effectively schedule labor to match customer counts. Adjust staffing throughout the service period according to customer counts.
  • Reviews pre-cost reports and product cost information.
  • Maintains controllable expenses to meet or exceed established goals.
  • Reviews monthly P & L statements.
  • Maintains/promotes image standards in customer areas.
  • Establishes/maintains rapport with guests. Is present in the service areas to answer questions and handle concerns.
  • Utilizes various business practices in all areas to maintain customer interest.
  • Maintains high sanitation standards.
  • Maintains an organized and secured facility.
  • Ensures that an adequate number of employees is scheduled in each area to meet service requirement, but still maintain labor cost goals.
  • Strong communication, interpersonal and organizational skills.
  • Must be able to move 45-50 pounds and stand 3 to 4 hours at a time
  • Ability to read and comprehend reports and basic math skills to complete reports.
  • Self-motivated and able to work independently
  • Ability to motivate and direct others
  • Adapts well to change
  • Ability to make timely decisions and deal with stressful situations
  • Have an optimistic attitude, high degree of integrity, and a strong work ethic
  • Excellent customer service, planning, prioritizing, problem solving and leadership skills
  • High School diploma or equivalent
  • Three years of progressive experience in food service and food production
  • Experience with the materials, equipment and food used in the business
  • Experience with computers and software programs and food inventory software
  • Two years or more of proven supervisory experience with all age groups
  • Resume and cover letter
  • Successful completion of a criminal history records check In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire. Preferred Qualifications
    • Two-year degree in an HRI Management/Culinary Art program
    • NRA Serv Safe Certification
    • Five years of experience in food production
    • Experience of Food Pro menu management system Minimum Hiring Salary/Position Classification Work Schedule/Start Date Anticipated employment starts May 15, 2021 - June 1, 2021. Variable schedule to include days, nights, and weekends Includes single or family health care coverage (premiums paid for by the university), basic life insurance, EAP, retirement plan, tuition waiver, annual and sick leave. Optional benefits available: supplemental life, dental, vision, flexible spending account, supplemental retirement plans. All information listed in this position announcement will be used by Human Resources, the Hiring Department, and EO/Title IX for screening, interviewing and selection purposes. Confidentiality of Application Materials Pursuant to NDCC 44-04-18.27, applications and any records related to the applications that identify an applicant are confidential, except records related to the finalists of the position, which are open to the public after the search committee has identified the top three finalists who will be invited to campus. EEO Statement The University of North Dakota is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or other protected characteristic. Women, minorities, veterans, individuals with disabilities, and members of other underrepresented groups are especially encouraged to apply. Applicants are invited to provide information regarding their gender, race and/or ethnicity, veteran's status and disability status as part of the application process. This information will remain confidential and separate from your application. Veteran's Preference Veterans claiming preference must submit all proof of eligibility by the closing date. Proof of eligibility includes a DD-214 or NGB 22 and if claiming disabled status, a current letter of disability from the VA dated within the last 12 months. Clery Statement In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the University of North Dakota publishes an Annual Security and Fire Safety Report. The report includes the university's policies, procedures, and programs concerning safety and security, as well as three years' of crime statistics for our campus. As a prospective employee, you are entitled to a copy of this report. The report and statistical data can be found online at You may also request a paper copy of the report from the UND Police Department located at 3851 Campus Road, Grand Forks, ND, 58202.

Keywords: North Dakota State University, Grand Forks , Franchise Manager, Executive , Grand Forks, North Dakota

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